Return & Refund Policy

Thank you for shopping with WNO.

Because our bath and body products are personal-care items, we do not accept returns or exchanges on opened or used products for health and safety reasons.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at [your email address].

Please include:

• Your order number
• A brief description of the issue
• Photos of the damaged or incorrect item and packaging

Once we review your request, we will determine the appropriate resolution, which may include a replacement or refund.

Unopened Products

If you change your mind about an unopened and unused product, please contact us within 7 days of delivery. Approval is required before sending anything back.

Customers are responsible for return shipping costs unless the item was damaged or sent incorrectly.

Shipping

WNO is not responsible for packages that are delayed, lost, or stolen after they have been marked as delivered by the shipping carrier. Please make sure your shipping address is correct before completing your order.

Gift Sets

Due to the nature of our products, gift sets cannot be returned once any item has been opened or used.

Questions?

If you have questions about your order or our return policy, please contact us before sending an item back.

WNO — Relax. Recover. Reset.