Shipping policy

Shipping Policy

Effective Date: October 2, 2026

Thank you for shopping with WNO. We are committed to carefully packaging your order and getting it to you as quickly as possible.

Order Processing

Orders are typically processed and shipped within 2–4 business days after your order is placed.

Orders are not processed or shipped on weekends or major holidays.

Once your order has shipped, you will receive tracking information when available.

Shipping Times

Shipping times vary depending on your location and the shipping carrier.

Estimated delivery times are provided by the carrier and are not guaranteed. Delays may occur due to weather, holidays, carrier issues, or other circumstances outside of WNO's control.

Shipping Address

Please make sure your shipping address is correct before completing your purchase.

WNO is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

Lost, Stolen, or Delivered Packages

Once tracking confirms that your package has been delivered, WNO is not responsible for packages that are lost or stolen after delivery.

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

Damaged Packages

We carefully package our products before shipment. If your order arrives damaged, please contact us within 7 days of delivery and provide your order number and photos of the damaged product and packaging.

We will review the issue and determine the appropriate resolution.